http://tinyurl.com/nc4jck

Dealing with Suicide on Your Online Community or Forums: How You Can Help and Protect Everyone.

My friend Patrick O'Keefe over at iFroggy.com (and the author of "Managing Online Forums" http://www.managingonlineforums.com) has written a really good article on dealing with suicide threats in forums or communities.

This is Child Safety Week in the US, and though the emphasis is mainly on offline safety, I think this is a great article to spotlight for the online world.… Continue

I'm at CrispThinking.com as Head of Safety.
I just got back from a really great week in London where I attended the CEOPs session (amazing!), FOSI sessions (round table) and ENISA Awareness Conferences (presented). Met some fabulous people. The connections have been really good during the past 2 months. More on that later.
Probably best to find me at e-mint@yahoogroups.com or watch CrispThinking.com as we're going to start blogging soon and I'd rather blog once than twice :)
Don't forget to foll… Continue

Many travel websites now include forums or message boards, where readers can exchange information, give travel tips, ask questions and provide answers. Forums are a great way to share information and advice, and many of them are very active and popular.

Our own forum Travel Forum covers a wide variety of topics, from information about specific destinations and accommodation, to questions about remote locales and special travel interests. We hope to have fresh… Continue

I've spent the past week dealing with our subscription queries sent to our Membership CS (Customer Service - interlude: don't you hate it when people use acronyms and never explain them? Especially when they make them up. Argh!). It's been a year or more since I've spent this much time on payment issues (subscription, membership, a rose by any other name...). We're facing the issues I've seen at companies for the past 15 years. Nothing new to report in this blog, sorry to say. We're seeing all t… Continue

We launched our subscription (premium service) at Moshi Monsters nearly a week ago. This is my third launch in 15 years and like the last two, it was completely predictable. Young or old, there are always a handful of very noisy users who feel charging for a service, especially a web service, is "unfair" and creates social divides.

It's fascinating to see how mobs work in online communities. They're not really any different from traditional offline communities, in my experience. There are the "… Continue